Privacy Policy – digi-fibre.com.my
Effective Date: March 12, 2026
Welcome to digi-fibre.com.my. We respect your privacy and are committed to protecting your personal data in accordance with applicable laws, including the Malaysia Personal Data Protection Act 2010 (PDPA).
This Privacy Policy explains how we collect, use, and protect your information when you visit or interact with our website.
1. About This Website
digi-fibre.com.my is an independent marketing and enquiry platform that assists customers in obtaining information about fibre broadband services, including CelcomDigi Fibre plans.
This website is not the official website of CelcomDigi. All trademarks, logos, and service names belong to their respective owners.
Our role is to help users:
- Check fibre broadband coverage
- Request information about available fibre plans
- Submit enquiries for service applications
2. Personal Information We Collect
When you use our website or submit a form, we may collect the following information:
- Name
- Phone number
- Email address
- Installation address (if provided)
- Any message or enquiry you submit
We may also collect basic technical information such as:
- IP address
- Browser type
- Device information
- Pages visited on our website
This information helps us improve our services and respond to enquiries.
3. How We Use Your Information
Your information may be used for the following purposes:
- To respond to your enquiries
- To assist with fibre broadband service applications
- To check service coverage availability
- To contact you regarding your request
- To improve website functionality and user experience
- To protect the website from spam, fraud, or abuse
- To comply with legal and regulatory obligations
We will only collect and use personal data when it is reasonably necessary for these purposes.
4. Sharing of Information
We do not sell or rent your personal data to third parties.
However, we may share necessary information with:
- Telecommunications service providers (e.g. fibre broadband providers)
- Installation partners or service agents
- Technical service providers (e.g. hosting, spam protection)
- Authorities when required by law
This is only done when necessary to process your enquiry or service request.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience.
Cookies help us:
- Understand how visitors use the website
- Improve performance and usability
- Maintain basic website functionality
You can disable cookies through your browser settings if you prefer.
6. Embedded Content and Third-Party Services
Some pages may contain embedded content such as videos, maps, or external tools.
These third-party services may collect data about you, use cookies, or monitor your interaction with the content.
We encourage users to review the privacy policies of those external services.
7. Data Retention
We retain personal data only for as long as necessary to:
- Respond to enquiries
- Provide requested services
- Comply with legal or administrative requirements
After that period, data may be securely deleted.
8. Your Rights Under PDPA
Under the Malaysia Personal Data Protection Act (PDPA), you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data where applicable
To exercise these rights, please contact us using the details below.
9. Data Security
We take reasonable measures to protect your personal information from:
- Unauthorized access
- Misuse
- Disclosure
- Loss or destruction
However, no internet transmission can be guaranteed to be completely secure.
10. Children’s Privacy
Our services are intended for individuals aged 18 and above.
We do not knowingly collect personal data from children. If we become aware that personal data has been submitted by a minor, we will take steps to remove the information.
11. Contact Information
If you have any questions about this Privacy Policy or your personal data, please contact us:
Email: support@digi-fibre.com.my
You may also contact us regarding:
- Data access requests
- Data correction requests
- Privacy concerns
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in legal requirements
- Updates to our services
- Improvements to data protection practices
Any updates will be posted on this page with a revised Effective Date.
